That’s pretty impressive,” via a statement made by. “ I received shipments from Harry & David during two of the most popular gifting holidays-Christmas and Valentine’s Day-and no matter the shipment, I got it on time and in perfect condition. According to the author, the brand excelled in multiple areas, including shipping, affordability, and selection. Delivery were even earlier than I thought.”įor in-depth feedback, this Harry and David review sought magazines and blog sites such as. “The online customer service was helpful & friendly. “I ordered couple gift baskets to other states before Christmas,” one Trustpilot reviewer shared. It was a little pricey but I enjoyed everything and would likely purchase again,” one customer wrote on Influenster. “Pleasantly surprised by the quality, packaging, and flavor of the items received. Impressive in selection, buyers seem to unanimously agree that their gift baskets were well worth the money. Trustpilot: 579 reviews with 1.3/5 starsĪs you might’ve already noticed, there’s a significant amount of negative feedback online-but for now, let’s focus on the positives first.Ī good majority of customers were satisfied with the quality of their snacks.CarnivoreStyle: 81 reviews with 4.1/5 stars.Influenster: 1,414 reviews with 4.6/5 stars.The brand has yet to post any comments on its official website, so I thought to include some outside sources for the time being. If someone ever sends me a gift from H&D, I'll appreciate the gesture, but will be frustrated with needing to take extra-time from my life to deal with the massive amount of packaging/trash - and won't even open the box.In regards to Harry and David, I found a fair amount of positive reviews online. Williams Sonoma Williams Sonoma Holiday Cookies Gift Tin What’s the holiday season without baked goods This adorable tin is stocked with 27 colorfully decorated Christmas-themed cookies. I asked them why I would want $100 of credit from H&D when I can get the same quality of fruit from my local grocery store? I told them I didn't want it, said goodbye and never looked back. When I complained to H&D, someone from their Customer Service Dept called and offered me a $100 credit. This tells me the H&D's target customers are halfwits. Now the fruit taste like it came from a grocery store and H&D spent all their money on attractive packaging. Back in the day H&D would show up in very sturdy packaging that was unattractive, but the taste was incredible. After living in Italy for 20+ years, I came home and ordered from H&D in 2022. The expected quality then was premium and I was never disappointed. Was an avid H&D customer back in the 80's and 90's. Unfortunately my Father's Day gift for my Dad is ruined due to this company.
At no point in time did the customer support rep apologize or offer any other compensation for the poor customer service. I reached out this morning and had to demand a refund even after explaining what the previous customer service representatives had said. Available for delivery nationwide, prices range from 29.99 129.99.
Harry and david holiday gift baskets full#
I pushed back knowing full well that FedEx's tracking system is not an estimate but a far more accurate system of tracking than their internal system, and the chat person disagreed and continued to copy/paste the same response.Īs expected, the package never arrived on the 16th. Max & Milo is a specially created gift collection for canines and felines that features everything from mugs stuffed with all-natural biscuits and unique toys, to reusable gift baskets, bins, and bowls filled with accessories, chews, and much more. The person on the other end informed me that FedEx's tracking system is just an "estimated arrival" and that their system shows everything is fine so to "rest assure that your package will arrive today".
Fast forward to June 16th, I checked and tracking still showed the same thing, so I reached out to H&D chat. I checked the tracking on June 9th, and it showed that it had left Grove City, OH on a FedEx truck but did not show an arrival scan, that it was out for delivery, or that it was delivered.only that it had left Grove City. The people I spoke to on the phone had no idea what I was talking about and said everything looked fine on their end. This sounded odd since I just placed the order 3 days ago, but called them to see what happened. H&D customer service called me on the 9th to inform me that my order was delivered to the wrong address and they had to ship out a new package. I ordered a gift for my father for Father's Day on June 6th, knowing it would arrive early as he is heading out of town the day before.
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